Terms & Conditions
Brought to you by Panda Travel ®.
Brought to you by Panda Travel ®.
Who May Purchase Tickes:
Tickets for travel may be purchased only by the credit card holder and any companions traveling on the same itinerary. If you wish to purchase a ticket for someone else and are not traveling on the same itinerary, you may call us at 1-888-PANDA-88 to arrange purchase.
Ticket Processing Time:
We require a minimum of 5 business days to process your ticket transaction.
We are not responsible for fare increases that are a result of bookings not confirmed with a valid booking record locator. Fares are subject to change until a credit card is provided and approved. In rare instances, listed fares occasionally may not include additional surcharges, fees or taxes which may be charged in addition to the listed fare. If this is the case, we will notify you by e-mail of any difference between the actual fare and the listed fare, and you may advise us whether or not you wish to purchase the tickets at the new price. All fares are subject to change and seat or class availability. Reconfirm your return or continuing reservations prior to flight 48 hours for domestic and 72 hours for international. Failure to reconfirm international flights as stated above will result in the automatic cancellation of all continuing and return reservations. Most discount fares involve certain restrictions. A change in carrier(s), flight(s), time(s), date(s) or routings could result in a carrier demanding a full fare.
Valid Visa or Mastercard Required:
A valid Visa or Mastercard (only) must be used at the time the fare is reserved, or tickets cannot be delivered or issued. We will notify you by e-mail if your reservation is cancelled due to an invalid credit card, credit card address or other reason why a ticket may not be issued. This may result in a higher fare when your credit card charge amount has been cleared, and you may advise us whether or not you wish to purchase the tickets at the new price. Debit cards are not accepted at this time. Your name and home address must exactly match the address on your monthly credit card statement from the issuing bank or the transaction will be denied. You must also be able to receive the tickets at the address you placed in your personal file; someone must be available to sign for the tickets when they arrive at the profile listed address; or you must leave a signature waiver note to authorize a delivery of tickets with no receipt. Failure to do so may mean that you will not receive your tickets in time for travel.
Phone Number Required:
A valid phone number is required to secure your booking.
Name Change on Ticket:
Name changes are not permitted once reservation has been confirmed.
Availability of Electronic Ticketing:
If electronic ticketing is not available, paper tickets will be sent to credit cardholder's billing address only. We do not accept P.O. Box addresses, even if it is the cardholder billing address. A nonrefundable $20 ticket processing and mailing fee will be added to all tickets that are not processed electronically. This amount will be added to the total charged amount.
Refunds & Cancellations:
We reserve the right to charge a processing fee in the event of a refund or cancellation in addition to any charges imposed by airlines, hotels, tours, cruise companies, etc. If your documents are refundable, be advised that refunds from airlines, tour companies, cruise lines and hotels will be made to our customers only after the money has been received from these sources by us. Most credit card refunds take 2 billing cycles to process.
This travel agency represents and is an agent for carefully selected carriers, transportation companies, tour operators, hotels, wholesalers and service companies, all of which are disclosed principals and independent contractors. This agency is not responsible for any negligent act or omission by any of these organizations.
Personal And Noncommercial Use Limitation:
This Web site is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this Web site.
Copyright And Trademark Notices:
All contents of this Web site are:
© The Panda Companies
Panda Travel ®.
1017 Kapahulu Avenue
Honolulu, HI 96816 USA
All rights reserved.
Panda, Panda Travel ®, PandaOnline, JAL Value Packs and the Panda and Globe Logo are either registered trademarks or trademarks of Panda Travel ®
The information, software, products, and services published on this Web site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Panda Travel ®, its affiliates, and/or their respective suppliers may make improvements and/or changes on this Web site at any time.
Information Panda Travel ®, its affiliates, and/or their respective suppliers make no representations about the suitability of the information, software, products and services contained on this web site for any purpose. All such information, software, products and services are provided "as is" without warranty of any kind. Panda Travel ®, its affiliates and/or their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. (CST 2058588-40) Registration as a seller of travel does not constitute approval by the State of California.
In no event shall Panda Travel ®, its affiliates and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this Web site, or with the delay or inability to use this Web site, or for any information, software, products and services obtained through this Web site, or otherwise arising out of the use of this Web site, whether based on contract, tort, strict liability, or otherwise, even if Panda Travel ®, its affiliates and/or their respective suppliers have been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
No Unlawful Or Prohibited Use:
As a condition of your use of this Web site, you warrant that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
Links To Third-Party Sites:
This Web site may contain hyperlinks to Web sites operated by parties other than Panda Travel ® Such hyperlinks are provided for your reference only. Panda Travel ® does not control such Web sites and is not responsible for their contents. Panda Travel ® 's inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators.
Software Available On This Web Site:
Any software that is made available to download from this Web site ("Software") is the copyrighted work of Panda Travel ® its affiliates, and/or their suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software not accompanied by a License Agreement, Panda Travel ® hereby grants to you, the user, a personal, nontransferable license to use the Software for viewing and otherwise using this Web site in accordance with these terms and conditions and for no other purpose. Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Web site, is owned by Panda Travel ®, its affiliates, and/or their suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is under warranty, if at all, only according to the terms of the license agreement. You acknowledge that the Software and any accompanying documentation and/or technical information is subject to applicable export control laws and regulations of the USA. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to USA export restrictions.
For help with questions or problems with this Web site, contact us at a Toll free number- 1.800.303.6702 or email: HawaiiSpecialists@panda-group.com.
Modification Of These Terms And Conditions:
Panda Travel ® reserves the right to change the terms, conditions, and notices under which this Web site is offered.
This agreement is governed by the laws of the State of Hawaii, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Honolulu, Hawaii, USA, in all disputes arising out of or relating to the use of this Web site. Use of this Web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Panda Travel ® as a result of this agreement or use of this Web site. Panda Travel ® 's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Panda Travel ® 's right to comply with law enforcement requests or requirements relating to your use of this Web site or information provided to or gathered by Panda Travel ® with respect to such use.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. This agreement constitutes the entire agreement between the customer and Panda Travel ® with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Panda Travel ® with respect to this Web site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved.